Usability evaluation of the South London and Maudsley NHS Trust Library web site

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I.3) Health professionals’ access to and use of the web There is by now a large body of professional literature in the mental health, community health and social welfare fields relating to web-based resources and their importance for the development of evidence-based practice. In psychiatry, these include: Bremer and Beresein 2000; Huang and Alessi 1996; Huang and Alessi 1999, Kotak and Butler 2001, Kramer and Kennedy 1998, Lim 1996, Senior et al. 1997; in psychotherapy: Tantam 2001, Laszig 2000; in nursing: Fleck and Levy 1999, Ribbons 1998, Ward and Haines 1998; in psychology: Barak 1999; in social work: Holden et al. 2000. In accordance with current e-government strategy, the Department of Health and other statutory bodies use the Web extensively as a vehicle for official communications. There are also several journals devoted to health informatics and to health information on the Internet. One would expect all clinical staff, therefore, to have some awareness of the web and its potential uses for locating information of professional relevance (cf. Appendix 2). However, a web site can obviously only be useful insofar as access to it is available. Anecdotal evidence (conversations between library staff and readers) suggests that many staff (estimated >50% and increasing steadily) have Internet access at home. One frequently discovers, however, particularly with staff at lower grades, that they have made little use of it, and have no idea how to conduct a Web search; one reader reported to me asking her daughter to carry out searches for her on a regular basis! It can be useful also only insofar as it fits with and relates to existing patterns of information seeking and use among its intended users; appropriate training and support also needs to be provided to them in respect of information sources and services (cf. Yeoman et al. 2001). While Web access among the group of test participants was surveyed (see below, Table 9), it did not prove feasible to carry out a detailed survey of Web access and use among members of the library or among staff of the local NHS trusts generally; one has to assume, therefore, that the local situation is reasonably typical of findings elsewhere. A number of surveys have been undertaken in recent years, worldwide, across the UK and locally, on access to and use of the Internet by health professionals (see Appendix 1) These have focused largely on doctors or on nurses; there is little information available for other health professions. There have also been a number of significant studies of information needs and use within health professions in relation to the web (Appendix 2). The NHS is now under instruction that 25% of clinicians should must have browser access to NHSnet and the Internet by 31 March 2001; by March 2002 this should be 100%. (NHS Executive Information Policy Unit, 2001, page 39). Accordingly, access to the Web will then be universal within the NHS. It remains to be seen whether this target will be achieved. I am informed by the director of information management and technology that, within SLAM, the position will depends on the outcome of a number of current bids for funding to improve network infrastructure; the figure could be as low as 10% by March 2002. 8

Anteprima della Tesi di Catherine Ebenezer

Anteprima della tesi: Usability evaluation of the South London and Maudsley NHS Trust Library web site, Pagina 4

International thesis/dissertation

Autore: Catherine Ebenezer Contatta »

Composta da 104 pagine.

 

Questa tesi ha raggiunto 179 click dal 07/02/2007.

 

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