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Quality In Process Control Charts

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4 As anyone can easily guess, these factors must complement each other and are all equally important for company survival: Customer's choices are striclty influenced by them and it could cost too much to companies disregarding this fact. 1.3 Quality and productivity Nowadays, in several companies, it is common opinion that quality and production are incompatible and that when one improves the other decreases. Actually, this opinion seems to be spoiled by prejudice against the role of quality department in companies: in fact quality, when it is real, entails less rework, less waste and less problems both for the Customer and the company. With regard to the relationship between quality and productivity, Deming observes that: "Improvement of quality transfers waste of man-hours and of machine-time into the manufacture of good product and better service. The result is a chain reaction - lower costs, better competitive position, happier people on the job, jobs, and more jobs." [Deming, 2000] The chain reaction the author refers to is that shown in figure 1.2: it was on the blackboard of every meeting with top managament in Japan 1 from July 1950 onward. Figure 1.2 : Chain reaction [Deming, 2000] 1 We have to remember that W. E. Deming is the internationally renowned consultant in quality and productivity management whose work gave a fundamental contribution to Japanese industry.

Anteprima della Tesi di Laura Perri

Anteprima della tesi: Quality In Process Control Charts, Pagina 5

Tesi di Laurea

Facoltà: Ingegneria

Autore: Laura Perri Contatta »

Composta da 268 pagine.

 

Questa tesi ha raggiunto 1495 click dal 03/01/2005.

 

Consultata integralmente 3 volte.

Disponibile in PDF, la consultazione è esclusivamente in formato digitale.